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We always seek to do things well as a church. However, we acknowledge that occasionally things may not go as planned, and you might feel the need to raise a concern. In the first instance, we encourage anyone with a complaint to try and resolve the matter directly with the person involved. If this is not possible or if your complaint is of a more serious nature, then you can follow our complaints process outlined below. Where possible, we will do our best to resolve any issues in a timely fashion.
This policy is not intended to be used for raising safeguarding concerns related to allegations of abuse against children and/or vulnerable adults. For matters of this nature, please go to our safeguarding page
Safeguarding PageIf you would like to make a complaint, please complete the form below, providing as much detail as possible. Alternatively, you can send your complaint by postal address to: FAO Complaints Coordinator, Trent Vineyard, Unit 1 Easter Park, Lenton Lane, Nottingham, NG7 2PX
When a complaint is received, the Complaints Coordinator will acknowledge it to confirm we have received it. The Senior Pastors of the church are not involved at this stage of the process and would only become involved where that is appropriate and necessary.
We will always look into the complaint, and we will inform you of what we have discovered and any actions we have taken where it is appropriate to do so. However, due to sensitivity and/or legal and compliance reasons, we may not always be able to share all the findings and actions with you.
We take complaints seriously and respond to them as thoroughly as possible. If you remain concerned that your complaint has not been resolved satisfactorily, you may refer the matter to our trustees and you can contact them here. Additionally, you can contact the Charity Commission at any stage. Details of the types of complaints they handle can be found on their website by clicking here.