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Essential Information

Please read this essential information before booking your ticket/s

Trent Vineyard’s top priority is the safety of our congregation, visitors, staff and volunteer team and so things will look a little different for a while, with new measures in place to make things COVID-secure. These are outlined in the FAQs section below.

Even with the actions we have taken to protect us all, the risk of transmission of COVID-19 can’t be entirely eliminated and so before considering attending, we encourage you to think carefully about the best choice for you and your situation.

Why do I need to book a ticket?

Due to social distancing, we will have limited capacity so every person attending will need to book a ticket. Tickets are available on a first come first served basis. We ask you only book tickets you will use. If you have not booked a ticket in advance, you may not be allowed entry.

How do I cancel a booking?

If you have booked a ticket, but are not able to attend for any reason, we would love to make your ticket available to someone else. Please use the CANCEL link at the bottom of your confirmation email you received after booking.

    Can I now sit with friends in groups of six?

    Yes. You can now book tickets and sit with other people outside your household in groups of up to six (or more than six if from two households). Please book tickets together as you go through the booking process by ‘adding additional ticket’. Please also aim to arrive together so you can be seated together.

    Does every member of my household or support bubble need a ticket?

    Yes. Every member of your household or support bubble (including children) will need a ticket. You can book tickets together as you go through the booking process by ‘adding additional ticket’. You will be invited to sit with members of your household or support bubble as per your booking.

      What about track and trace?

      When booking, we also collect your data for the NHS Test and Trace scheme as requested by the government. We’ve made the decision to share this information with the NHS if requested.

      When should I arrive?

      Please arrive about 20-30 minutes before the service starts.

      What happens when I arrive?

      If driving, please come to the main car park entrance where the car parking team will direct you. The Connect team will then welcome you at the main entrance or coffee shop entrance to the warehouse. As you enter the auditorium, you’ll then be signed in and guided to your seat by the host team. If you need to go to Trent Youth or Trent Kids, the car parking team will direct you accordingly.

      Will I have to wear a face covering?

      We ask that you enter the venue wearing a face covering and continue to wear it for the duration of your time in a Trent Vineyard venue. If you require a ‘face covering exempt’ lanyard please ask the Connect team on arrival.

      Will there be childcare provided?

      Your children are welcome to come with you if they have booked a ticket and they will need to remain with you at all times. However, you can now book children into Trent Kids and Trent Youth. Limited places are available. Please use the booking links on the web page.

      How will we socially distance?

      The host team will guide you to sit 2 metres away from other individuals or households. There will be signage to remind everyone to keep 2 metres distance as they move around the Trent Vineyard site.

      Will toilets be open?

      Toilets will be open but will be operating with a limited capacity.

      Will there be food or refreshments?

      There will be no food or refreshments served. We recommend you bring your own drink or hot flask if you’d like to.

      What about hygiene?

      There will be hand sanitiser available for you to use at each of the venues. The Trent Vineyard team will clean each of the venues between bookings.

      Will I be allowed to sing?

      Singing together isn’t currently permitted under the latest government guidance. Instead, you’ll be able to engage in worship through other ways (i.e: standing, kneeling, lifting hands, clapping, etc.) but you’ll need to stay at your seat and not move around.

      Will there be time to socialise?

      You won’t be able to socialise in the main auditorium or car park and we ask that you leave promptly after the service and ministry time has ended. However, Whitebird Coffee Shop will be open after the service if you’d like to grab a drink and hang out there.

      What if I have additional needs?

      All our venues will be accessible for those with additional needs. British Sign Language support will be available on weeks 2 and 4 at the 19:00 service. Unfortunately, there will be no hearing aid loop provision.

      Should I attend if I feel unwell or have COVID-19?

      If you:

      • feel unwell
      • show or have shown any symptoms of COVID-19 (or have been in close contact with someone who has) within the last 14 days
      • have been diagnosed with COVID-19 (or been in close contact with someone who has) within the last 14 days
      • have been asked to self-isolate under the NHS Test and Trace scheme or have returned from a country outside of the UK government exemption list in the last 14 days

      We would kindly ask you to please stay at home and join us via church online instead.

      What if I have another question?

      If you have any further questions, or would like to see a copy of our Risk Assessment, please email us on [email protected].