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Essential Information

Please read this essential information before booking your ticket/s

Trent Vineyard’s top priority is the safety of our congregation, visitors, staff and volunteer team and so things will look a little different for a while, with new measures in place to make things COVID-secure. These are outlined in the FAQs section below.

Even with the actions we have taken to protect us all, the risk of transmission of COVID-19 can’t be entirely eliminated and so before considering attending, we encourage you to think carefully about the best choice for you and your situation.

We’ll be continuing to stream our services online for the foreseeable future, so there is no pressure to rush back to joining us in person if that’s not the best option for you. If you are over 70, are categorised as clinically vulnerable or would prefer not to wear a face covering, we would strongly recommend that you continue to enjoy the services at home due to the increased risks associated with attending in person gatherings.

Why do I need to book a ticket?

Due to social distancing, we will have limited capacity so every person attending will need to book a ticket. Tickets are available on a first come first served basis. We ask you only book tickets you will use. If you have not booked a ticket in advance, you may not be allowed entry.

What if I’ve booked a ticket but can’t make it?

If you have booked a ticket, but are not able to attend for any reason, we would love to make your ticket available to someone else. Please email [email protected] and we can arrange this.

    Does every member of my household need a ticket?

    Yes. Every member of your household or support bubble (including children) will need a ticket. Please book additional tickets for them as you go through the booking process.

      Can I sit with my household or support bubble?

      Yes. You will be asked to sit with members of your household or support bubble as per your booking. In accordance with social distancing, you will sit with a 2 metre gap between individuals or households.

        What about track and trace?

        When booking, we also collect your data for the NHS Test and Trace scheme as requested by the government. We’ve made the decision to share this information with the NHS if requested.

        When should I arrive?

        Please arrive about 10-20 minutes before the start time.

        What happens when I arrive?

        If driving, please come to the main car park entrance where the car parking team will direct you to park as near to your venue as possible. If you’re in the main warehouse venue, you’ll be directed to park in the front car park. If you’re in the Kids Centre venue, you’ll be directed to park in the rear car park. If you’re in the Youth Centre venue, you’ll be directed right around the site to park in the Youth centre car park. The host team will then welcome you at the main entrance of your venue and guide you to the room where you’ll watch the service. As you enter the room, you’ll then be signed in and guided to your seat by the host team.

        Will I have to wear a face covering?

        Yes. We ask that you bring a face covering to wear for the duration of your time on the Trent Vineyard site.

        Will there be childcare provided?

        Your children are welcome to come with you if they have booked a ticket, but there will be no childcare provided and they will need to remain with you at all times.

        How will we socially distance?

        The host team will guide you to sit 2 metres away from other individuals or households. There will be signage to remind everyone to keep 2 metres distance as they move around the Trent Vineyard site.

        Will toilets be open?

        Toilets will be open but will be operating with a limited capacity.

        Will there be food or refreshments?

        There will be no food or refreshments served. We recommend you bring your own drink or hot flask if you’d like to.

        What about hygiene?

        There will be hand sanitiser available for you to use at each of the venues. The Trent Vineyard team will clean each of the venues between bookings.

        How will I watch the service?

        You’ll watch the service via a projector on a big screen and it will last for about one hour.

        Will there be any prayer or ministry time?

        After you’ve finished watching the service, there will be a time of live ministry led by Pastoral hosts in each of the separate rooms. This will be done according to the latest COVID-secure guidelines.

        Will I be allowed to sing?

        Singing together isn’t currently permitted under the latest government guidance. Instead, you’ll be able to engage in worship through other ways (i.e: standing, kneeling, lifting hands, clapping, etc.) but you’ll need to stay at your seat and not move around.

        Will there be time to socialise?

        To keep people safe, there will be no time for socialising and you’ll be asked to leave promptly after the service and ministry time has ended.

        What if I have additional needs?

        All our venues will be accessible for those with additional needs. Unfortunately, there will be no hearing aid loop provision.

        Should I attend if I feel unwell or have COVID-19?

        If you:

        • feel unwell
        • show or have shown any symptoms of COVID-19 (or have been in close contact with someone who has) within the last 14 days
        • have been diagnosed with COVID-19 (or been in close contact with someone who has) within the last 14 days
        • have been asked to self-isolate under the NHS Test and Trace scheme or have returned from a country outside of the UK government exemption list in the last 14 days

        We would kindly ask you to please stay at home and join us via church online instead.

        What if I have another question?

        If you have any further questions, or would like to see a copy of our Risk Assessment, please email us on [email protected].